I purchased SEP terms from Nett Solutions that guaranteed us top placement on search engines. I trusted that NettSolutions.com was giving us proper placement with the correct terms. In April '08 we closely examined our terms with NettSolutions.com and found that MANY of the terms we paid for from NettSolutions.com were incorrect and even different than agreed upon. We actually had many misrepresented term results that had been that way for over a year! Upset, we called NettSolutions.com and spoke with Alana Orsborn. Alana assured us that our terms were correct but later admitted that they were in fact wrong and always had been! They immediately decided to drop us as customers of NettSolutions.com with no apology or offer to refund any of our thousands of dollars spent for terms we NEVER WANTED! What action should we take to hold NettSolutions.com acountable? Maybe Small claims? Tough with them in CA and us on the East Coast. A lawyer may cost more than our money lost. Any suggestions?